AI productivity enablement
Support enterprise AI tooling and workflow adoption with permissions, documentation, usage boundaries, and practical employee support.
IT Systems Administrator | AI + Enterprise Systems
I'm Devansi Ved.
I administer enterprise systems, AI productivity tools, and access workflows for 1,000+ users with a focus on clean governance, practical automation, and supportable operations.
I make enterprise systems easier to govern, automate, support, and use.
Permissions
Automation
Support paths
Professional Profile
Enterprise systems, AI productivity, IAM, and automation, grounded in service delivery.
My background spans IT service delivery, SaaS administration, identity and access management, Jira automation, service catalogs, documentation, and AI enablement.
Much of that systems work started before the Systems Administrator title: as a Lead IT Service Delivery Engineer, she was already shaping Jira workflows, access requests, Google Groups automation, app-owner approvals, documentation, and support paths.
That foundation now carries into AI productivity and enterprise automation: approved access, service accounts, app integrations, enablement paths, and governance review.
The throughline is practical ownership of the messy operational layer behind AI, SaaS, IAM, automation, and support at scale.
1,000+
users supported across enterprise systems and productivity tools
40+
SaaS applications administered with super-admin and manager-level ownership
600-700
monthly JSM tickets supported in prior service delivery ownership
2h / 24h
owned support SLA targets for first response and resolution
10 years
IT experience across support, service delivery, systems administration, and platform operations
6 years
SaaS company experience in fast-moving, tool-heavy environments
Selected Wins
Concrete systems wins behind the positioning.
Lifecycle automation
Built Jira-based onboarding, offboarding, access request, Google Group, intake form, and app-owner approval workflows to standardize employee lifecycle operations and reduce manual routing.
Jira service catalog
Created a Jira Assets-based service catalog with application attributes used to support access workflows, app ownership, and automation between Okta and Jira.
Service account governance
Own service and integration account lifecycle processes across app integrations, credential storage, ownership tracking, maintenance, and decommissioning.
Focus Areas
Where Devansi creates leverage
AI Productivity Platforms
Administer enterprise AI tooling, enable approved use cases, support adoption, and define when workflows need IT or governance review.
SaaS & IAM Administration
Manage permissions, SSO, MFA, groups, app access, approvals, and user lifecycle workflows across SaaS systems.
Enterprise Automation
Build intake forms, access routing, app-to-app workflows, and repeatable operations that reduce manual IT routing.
Service Account Governance
Track ownership, credential storage, access, maintenance, review needs, and decommissioning for service and integration accounts.
IT Service Delivery
Own request workflows, SLA targets, ticket quality, escalation paths, service catalog maturity, and operational handoffs.
Documentation & Enablement
Create user-facing docs, internal runbooks, support articles, and practical guidance for governed employee self-service.
Experience
Ten years of IT experience across service delivery, SaaS administration, IAM, automation, and AI productivity operations.
The current Systems Administrator role is a continuation of work already built through Lead IT service delivery: clean workflows, app access, Jira automation, documentation, support paths, and operational ownership at SaaS-company pace.
2026 - Present
IT Systems Administrator
Current scope includes administering and expanding AI productivity tooling, a 40+ SaaS app portfolio, app access, licensing, renewals, integrations, permissions, documentation, and platform enablement for a 1,000+ person environment.
Platform Ownership
Systems administration across current and Lead IT work
The bridge into AI platform ownership comes from years of service delivery, SaaS administration, Jira automation, IAM support, documentation, and access governance, now applied to enterprise AI, identity, collaboration, and app access workflows.
Previous Role
Lead IT Service Delivery Engineer
Led service delivery operations and mentored up to 4 helpdesk associates while owning JSM workflows, SLA targets, ticket quality, escalation paths, and systems administration responsibilities through Jira automations for onboarding, offboarding, app access, Google Groups, and app-owner approvals.
Toolkit
Systems IT leaders recognize quickly.
A focused view of the enterprise platforms, access layers, automation paths, and support systems behind the work.
AI & Automation
ChatGPT Enterprise, Rovo, Zapier, GPTs, Skills, connectors, APIs, webhooks
Identity & Access
Okta, Google Workspace, 1Password, SAML, SCIM, OIDC, OAuth, JIT, MFA, SSO
ITSM & Atlassian
Jira Service Management, Jira, Confluence, Jira Assets, service catalog, intake forms
Governance & Operations
Service accounts, app owners, license renewals, access reviews, documentation, support paths
Endpoint & Workplace
Jamf Pro, Jamf Connect, Kandji, Apple Business Manager, Microsoft 365, macOS, Windows, iOS, Android
Collaboration Systems
Slack, Zoom, Google Drive, Box, LucidSuite, Monday.com, Airtable
Writing
Practical field notes, not AI fluff.
What I check before an internal AI rollout becomes supportable
Connectors, permissions, ownership, support paths, documentation, and the difference between a cool demo and a durable workplace tool.
Why service accounts need real lifecycle ownership
A practical look at ownership tracking, credential storage, least privilege, maintenance, and clean decommissioning.
Read the blog
AI tooling, IT systems, practical tutorials, career notes, and the personal side of staying technical.
Contact
For specific professional inquiries.
Email is best for relevant IT systems, AI enablement, SaaS administration, IAM, automation, writing or speaking requests, and project-specific follow-up. Additional materials available upon request.